Privacy Policy

1. Introduction

At Vigy AI ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Please read this privacy policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for an account (name, email address, password)
• Subscribe to a paid plan (billing information, payment details)
• Contact us or request support
• Participate in surveys or promotions

Automatically Collected Information

When you access our Service, we automatically collect certain information:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, interactions with AI agents)
• Cookies and similar tracking technologies

Conversation Data

We collect and process the content of your conversations with AI agents to provide and improve our Service. This includes text messages and video call transcripts.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send billing information
• Respond to your comments, questions, and requests
• Send you technical notices and support messages
• Communicate about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or illegal activities
• Personalize and improve your experience
• Train and improve our AI models (with appropriate safeguards)

4. Information Sharing

We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processing, data analysis, email delivery, hosting, and customer service.

Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. You can control cookies through your browser settings.

Types of cookies we use:

• Essential cookies: Required for the Service to function
• Analytics cookies: Help us understand how you use the Service
• Preference cookies: Remember your settings and preferences

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we may use include:

• Payment processors (e.g., Stripe)
• Analytics providers (e.g., Google Analytics)
• Authentication services (e.g., Google OAuth)
• Cloud hosting providers

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information as quickly as possible.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We will take appropriate safeguards to ensure your information remains protected in accordance with this privacy policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.